I wish I'd had stayed with ERSP and not switched to ClearCare. Clear Care has been such a positive force for our Agency! They don't ask opinions from us, or how to get the best use of the system. Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. A vendor is driving business process. It includes easy scheduling, integrated telephony, two-way communication with caregivers, and marketing tools for the on-the-go marketer. Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. A vendor that takes a interest in their clients? What prompted the move was a lack of communication from my previous vendor. This is a simple solution, and is crippling for revenue tracking. I have been most impressed with their customer service and responsiveness--they seem to understand that a product like ClearCare defines an entire agency's workflow and culture, and have worked hard to understand our specific needs and create a sense of community among ClearCare providers. They sent a reply stating (summarized) that it was for our own good to not have this functionality. I asked questions couldn't answer me, so they just moved on. ClearCare added offices in Canada & Atlanta, … ClearCareGo for Caregivers presents Caregivers of home care agencies using ClearCare with an easy-to-manage schedule and profile management interface. Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! I have more pro’s than con’s but the negatives are a pretty big deal. By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their schedules, tasks and any critical situations that ... ClearCare appears in the following software guides: Love this system and it's always updating and getting better. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. Less time spent on checking and verifying each and every paper activity sheet!! We chose Clearcare after evaluating several platform options. We have used Clearcare for 2 businesses now, over 6 years and love the functionality and most of all, the level of customer service. ClearCare has done all that and more--it has provided us with the opportunity to reach more clients with fewer staff, with much greater integrity and thoroughness. It may great for companies who are just starting out, but in my humble opinion it is not robust enough to support an agency that does over $5M.The grass is not always greener on the other side of the fence! Clunky and doesn't work half the time. Compare ClearCare to alternative Medical Office EMR & EHR Software. I've never seen a vendor tell business owners that they are taking away functionality to make their business MORE SAFE. To summarize: If you're seeking a trusted partner for your agency, go elsewhere. Can not add or make changes, I requested on the cna calendar to put their total hours showing us if we can book now or not. ClearCare offers non-medical home care agencies an easy-to-use, web-based software. The switch was made before i was hired on, so i am unable to assist with this question. 1229 S 2nd St. Clearfield, PA 16830-3305. What. This software has so many features. They welcome client feedback and often incorporate suggestions. Simplify your software search in just 15 minutes. Clear Care/AOSept (3% hydrogen peroxide, Alcon Labs) will work for some, but not most cases of DSD, because it contains surfactants. You can call Alcon Clear Care at (800) 241-5999 toll free number, fill out a contact form on their website clearcaresolution.myalcon.com, or write a letter to … Asked to be let out of the contract, since it was signed under false pretenses, but they refused. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Later received notice at site that engineers were working on issue.Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! They dont care about the FUNTIONS of HOMECARE AT ALL!!! You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies5) Onboarding - ANDRIA IS AWESOME. I would highly recommend them! Just want $$$ for the NOW!! Contact customer care: 1860 233 9000. I told my boss I will call in to clock in and out and for charting. You have no options to inactivate a referral source (person) and then add a new one 2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. Clear Spring Health … Great for scheduling, billing and keeping track of employee and client information. 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. “Patients who experience discomfort, whether from allergies or hypersensitivities, often benefit from using CLEAR CARE ® Solution. The Family Room is a fantastic feature and we use it as a selling point to win over potential clients. ClearCare met all 'must have's' and more. However they continue to bill us each month (it's been 3 months). Along with the billing and payroll. Ask me I will show you! Poor Customer Service! - 2017 was a turbulent year for this company with the Hometrak acquisition, the Battery layoffs, multiple franchises coming on, and transitioning offices. No room for options or requests. ClearCare home care software is an all-encompassing web-based solution, empowering private-duty home care agencies. And so much more!Our ClearCare WOW moment was almost immediate when we realized the timesavings and accuracy.Customer support both online and direct has been surperb. There are too many features that I like about it. The app is horrific. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. We use ClearCare as the homebase for our operations. If their product does not work out of the box, or worse yet, you implement their software and hit a snag down the road, do not expect customer service or support from them.Hard to rebuild our customer's trust once it is damaged. I have not had any issues with this program. If you discontinue services and a client wants to access an invoice that was once sent to them via "Family Room" this company will not assist you or the client in gaining the invoice THEY PAID. Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps. We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. Clear Care Plus cause my contact lenses to turn hazy and foggy, impairing my vision. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! ClearCare's customer service is very responsive and they are taking a great platform and making it better every day! And that number is growing, a clear indication of how ClearCare positively impacts … SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit. The concomitant use of a daily cleaner such as Lobob … I have talked to many patients who have been to one of the Clear Choice centers and also two doctors that briefly worked for them. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend. What made me choose ClearCare over the other platforms I was exploring was the fact that the system allows for my staff to be more self-sufficient, thus taking strain off my office. One patient had some teeth that were perfectly fine but needed some minor periodontal therapy. For free software advice, call us now! Calls to the company and executive go unanswered. Not useful to the staffers who has to work this system for clients and staff. After speaking with an executive, was informed that they would release us from the contract. All at a very reasonable cost. Some notable clients of the software include Visiting Angels, Home Instead Senior Care, and Home Care … Read employee reviews and ratings on Glassdoor to decide if ClearCare is right for you. Start growing your business today! I cant say enough about their phone support. Making changes to a caregivers schedule can be combursome. Get Accredited Login Welcome to BBB Northwest + Pacific. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. Positive changes are always being presented. No tags pertaining to what we actually need. All issues and questions have been resolved the same day.Onboarding was fast and seamless with no disruption to quality or service.ClearCare can help grow your business by automating and integrating workflows in exponentially less time than it would take to do manually.ClearCare saved us hours a day by managing most manual workflows.We now spend more of our days directly with referral sources, caregivers and care recipients. The deletion of this functionality makes this product inferior and not as useful. If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift. Our Home Care agency is a medium-sized non-profit Home Care provider (400 clients) in the Pacific Northwest. Submit your complaint or review on ClearTrip customer care. Clear Spring Health was first mentioned on PissedConsumer on Dec 03, 2019 and since then this brand received 50 reviews. The move to ClearCare has drastically cut down a lot of my time spent on administrative tasks. Clear Care with lens case is ideal for anyone looking for a daily cleaning and disinfecting solution for contact lenses. It's clean, the wait times are clear and the care is swift but thorough. I wore them one time and had to throw them away, along with Clear Care … Glassdoor has 48 ClearCare reviews submitted anonymously by ClearCare employees. 17 in-depth ClearCare reviews and ratings of pros/cons, pricing, features and more. from one piece of software. This system is only good for corporate offices and payroll billing. The staffing/scheduling module is awesome, but most are. After trying other softwares and not being overly excited about them, I decided on ClearCare.I had my first WOW moment with ClearCare when I was setting up my very first client. My favorite feature would have to be search! My staff and I really could not be more happy with this product. The application is a tool to be used by businesses not to drive business process. Happy to say after 3 years, no issues with exports from Clearcare. TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder). Overall my experience with this software was OK. Connect home care to healthcare with our enterprise API. I prefer this location to our primary care … This has been a wonderful company to work with. In retrospect, we regret the move. Typical Customers Customers of the software include businesses of all sizes and a variety of types. It has increased the efficiency of our office greatly. (844) 686-5616. Plus, optimize your client and caregiver … Edit your own profile, clock in and out of shifts, … Love the webbased, mobile friendly platform that manages all workflows from marketing to caregiver application and management and telephony to carerecipient scheduling, invoicing, accts receivable. In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. 30 Individual Care Bridge Record ... • Review … Their entire site has been down several times, and they refuse to compensate users for the down time. ClearTrip reviews and complaints. But Clear Care is not just another soaking solution. Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. I have been in the home care business for 12 years and have used different software packages. Every single person has been kind and friendly. In addition to point of care capabilities, ClearCare also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management and CRM. Contact lens wearers — beware when using Clear Care. Like I said just for corporate use only. Clear Spring Health Overview. I switched to ClearCare from a platform I'd used for over 10 years largely because the scheduling piece was very intuitive and user friendly. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time. Sent email, they never responded. But a patient safety group says the changes aren't enough to halt reports of … Keeping up to date on the details keeps me in the drivers seat of my business.The amount of time we save on scheduling lets us use that time elsewhere and that money can be spent on other items like marketing. I initially decided to use Clearcare because we had issues with exporting information from our current software to Quickbooks. The product must only be used to soak contact lenses within a special lens case that deactivates the hydrogen peroxide prior to placing the lenses … I have uninstalled, reinstalled and updated my phone. Since we've been on the ClearCare platform we've added payment processing and it's been great for our DSO. 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. I have been with ClearCare for a while and am very happy with my decision to leave my previous scheduling platform. Clear Care Plus Cleaning & Disinfecting Solution, 32 Ounces 2 Bottles, 16 Ounces Each Preservative Free Long Lasting Moisture for Soft Lenses Call us for a Free FastStart Consultation: (844) 686-5616, General User TermsPrivacy PolicyCommunity GuidelinesGeneral Vendor Terms. If the app takes me struggling for 15 minutes and then doesn't record half my inputs it is of no use to me. We now have to review "every task for all employees (pages) to "find" individual tasks because they state that every employee needs to see ALL TASKS. Kelli from Carolina Lifestyles Senior Care, Inc. dba Home Instead Senior Care. 4 reviews of Lansing Urgent Care - DeWitt "We love this location. Can be difficult to use or slow at times. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. The thing I like the most about ClearCare is their constant innovation. This is a poor product with even poorer customer support. ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). This is poor business practice. Establishing a utilization review program will help ensure that persons injured in motor vehicle accidents receive an appropriate level of medical and health care, and that the charges for such care are appropriate. The client assessment window is over crowed could of made it simpler, tags given three options for same choice. We do not use a lot of the reports, but the rest of the basic functions work well for our small $800k agency. Call us today for a fast, free consultation. Clear Care is the #1 doctor recommended hydrogen peroxide solution on the market. It is difficult to overstate the magnitude of the change--for the first time we were able to track caregiver activities in real-time, to communicate with them easily and generate dozens of reports with a click of a few buttons. When we call for assistance, no matter what rep is assigned to the call, they are always experts and find a solution quickly. In retrospect, we regret the move. Please seek out and do your research this company is NOT the way to go. I love being able to quickly search for a client, caregiver, contact, or referral source quickly and easily. While I believe that ClearCare has a ton of potential, they love to say "No" (a lot!) Seemless flow of information to from staff, family members, … Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. Incredible!Clearcare needs to get their act together. I would highly recommend them. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts. It's easy to use, easy to navigate through, easy to correct your mistakes. Contact Alcon Clear Care customer service. I personally have never found a better customer support team in any industry. You can store contact information for everyone and it allows you to communicate via text and email through the portal. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal. Cons. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. The system tends to lag and crash a lot. They are always rolling out new features by listening to their customers. … You have no options to inactivate a referral source (person) and then add a new one2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. In addition to point of care capabilities, … The rating is based on ITQlick expert review. © 2021 Trustpilot, Inc. All rights reserved. this app is terrible, can’t clock out on sunday mornings if the shift was saturday overnight, can’t check your work history to verify previous hours and customer care is hopeless. CLEAR CARE ® and CLEAR CARE ® PLUS solutions use hydrogen peroxide to help prevent eye infections by killing harmful germs and bacteria on contact lenses. I would recommend it to any home care business.....and I have. The company reduced the ability to work independently and efficiently. I recently started using this system. There are so many features that we use, and this is the easiest scheduling software we have used. Clear Skincare Clinics (Salon): 4 out of 5 stars from 801 genuine reviews on Australia's largest opinion site ProductReview.com.au. Before ClearCare, we were using multiple platforms for various purposes- one for scheduling, another for telephony, a website for charting visit notes, etc. • Clear, concise, and consistent marketing materials about the program will be developed and approved ... – Ongoing care coordination services, including monitoring and advocacy . The trainers were useless, gave us half hour to train online. I’ve found that many patients who dropped out can return to comfortable contact lens wear when they use CLEAR CARE … But she was told it's better to get them out an… Hundreds of private pay home care … ClearCare online billing format is all messed up and no one is fixing it or returning our pleas for help. It can be used in different domains of the medical and healthcare industry. Ciba Vision, makers of Clear Care contact lens cleaner, recently updated the product's packaging and labels. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. ClearCare is constant innovating, instilling company culture, and thoughtful leadership! Here is what the patients have told me: They were met by a sales person and were pushed hard to sign up for the treatment and pay deposit. Always friendly and fast to the solution. I can't recommend their product highly enough. Clear Care Plus ruined the lenses. CLEAR CARE ® and CLEAR CARE ® PLUS … Lower healthcare costs, improve outcomes and quality of life, reduce hospital readmissions, and win referrals. Communication from my previous scheduling platform poor product with even poorer customer support information from our software. Is very responsive and they refuse to compensate users for the down time cut down a lot )! I tried to clean the contacts with other solution, and ClearCare fails in reporting functionality. 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